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WinXPTutor's XP Resources

Windows XP Tips, Illustrations and registry edits

Internet Explorer "About" box is completely blank ; Unable to type in text boxes in websites

Symptoms in Internet Explorer

  • The About box fields indicating the browser version and patch level, are blank
  • Unable to right-click on any Web sites
  • Unable to select text in a HTML document or a Web page
  • When you open the About box, the following error occurs and the dialog closes

An error has occured in this dialog.

Error: 96
Unspecified error.

image  image

Additionally, you may be unable to type in the text boxes (eg.. a Search engine or a Web site). These issues are caused by missing registry keys. To resolve the problem, try the following steps:

Click Start, Run and type the following commands one by one and press Enter

REGSVR32 MSHTMLED.DLL

REGSVR32 JSCRIPT.DLL

REGSVR32 /i MSHTML.DLL

If this does not help, reinstall Internet Explorer.